Privacy Policy

1. Who we are

Astro Ratan is operated by Astrocorp Techlab Private Limited (“Astro Ratan”, “we”, “us”), based in Hyderabad, India. We are the data controller for the personal information described here. Questions: wecare@astroratan.ai.

2. Information we collect

We collect or receive only the information needed to create and protect your account, provide the features you choose, process purchases and improve reliability:

• Account and authentication data — your WhatsApp number, internal account identifier, OTP and session records and, if provided, your email. OTP values and session credentials are used to authenticate access and are not payment credentials.
• Birth and profile details — your name, gender, date, time and place of birth, current residence, relationship status and occupation where you choose to provide them.
• User-supplied location — the place names, coordinates and timezone for a birth, residence, venue or event that you select. The Android app does not request device GPS or background-location permission.
• Your conversations — the questions you ask and the guidance we provide, so replies stay personal and in context. Free-form text may include health, wellbeing or other sensitive information only when you choose to discuss it.
• Voice notes you choose to record — the audio is processed to create a transcript. The raw recording is not added to your conversation history; the transcript is treated like a question you typed.
• Safety reports you choose to send — the exact AI response you flag and any optional explanation, so our safety team can review it and improve our safeguards.
• Family profiles you choose to add — the same birth details for people you ask about.
• Subscription and purchase status — what plan you hold, store purchase identifiers, and whether payments, cancellations or refunds succeeded. We do NOT collect or store your full card, UPI or bank credentials.
• Technical, analytics and diagnostic data — IP address, browser and device type, operating system, page and feature interactions, timestamps, crash/reliability information and security events needed to operate, protect and improve the service.
• Cookies and similar storage — essential session, language, currency, app-distribution, preference and security values, plus limited analytics state on routes where analytics is allowed. We do not use this data to sell personal profiles or serve third-party behavioural advertising.

3. How we use your information

Strictly to provide and improve the service:

• Compute your birth chart and generate readings, briefings, alerts and reports.
• Remember context across conversations so guidance is yours, not generic.
• Transcribe a voice note only when you choose to use the microphone control.
• Create and protect your account, verify purchases and manage subscription access.
• Deliver messages on Android, WhatsApp and the web, and respond to support or privacy requests.
• Detect abuse, prevent fraud, diagnose failures, measure safe product usage and meet legal obligations.

4. Legal basis & consent

During signup we show the Terms and Privacy Policy and require an affirmative checkbox before creating the account. We process information with your consent where consent applies, to perform the service or purchase you request, to comply with law, and for proportionate security and fraud-prevention purposes. You can withdraw consent at any time (see “Your rights”); this may end features that require the affected information.

5. Payments

Purchases on our website or WhatsApp are processed by Razorpay on its secure hosted checkout. Purchases made inside the Google Play-distributed Android app are processed by Google Play Billing. Your full card, UPI or bank credentials do not pass through Astro Ratan or our chat — we receive purchase confirmation, a provider transaction or purchase identifier, price/currency where supplied, and the resulting plan status. Razorpay and Google process payment data under their own privacy terms.

6. How we share information

We do not sell personal data and we do not share it for third-party behavioural advertising. We disclose only what is needed to the following types of recipients:

• Cloud, database, storage and security providers that host and protect the service.
• Astrology-engine, AI-model and voice-transcription providers. The birth/chart facts, question, relevant conversation context or audio needed for the requested response may be processed for that purpose under service-provider controls.
• Analytics, error-monitoring, messaging and email providers that process limited operational or delivery data on our behalf.
• Meta/WhatsApp when you choose WhatsApp as a channel; your use of WhatsApp is also governed by Meta's terms and privacy policy.
• Razorpay or Google Play for the purchase channel you use. They process payment credentials under their own privacy terms; Astro Ratan receives only the transaction and entitlement information described above.
• Authorities, where required by law or to protect rights, safety and the integrity of the service.

7. Data retention

Account, birth-chart, profile and conversation data is retained while the account remains active or until you delete it, because those records provide the continuing service you requested. A voice recording is processed transiently for transcription and is not intentionally retained by Astro Ratan as a raw audio file after that request; a transcript you send may remain in your conversation history. Safety reports are retained for review, safeguard improvement and audit needs. On a verified deletion request we delete or de-identify associated account data and instruct relevant processors to do the same, subject to normal backup rotation. Limited invoices, tax/accounting records, fraud-prevention evidence and security logs may be retained for the period required by law or a legitimate legal claim and are not used to personalise the service.

8. Your rights & choices

You can ask to access, correct or erase your personal information, withdraw consent, close your account, obtain information about processing, nominate another person where applicable, or raise a grievance by writing to wecare@astroratan.ai. We verify requests to protect the account and respond within the period required by applicable law.

9. Security

We use HTTPS/TLS in transit, restricted service and database access, server-side session validation, purpose-based admin access, secret-management controls, audit and reliability monitoring, encrypted storage for Google Play purchase tokens and safeguards intended to keep credentials and personal content out of logs. No system is perfectly secure; if a personal-data breach requires notice, we will notify affected people and authorities as required by law.

10. Children

Astro Ratan is intended only for adults who have completed 18 years, and our Terms require account holders to be 18 or older. We do not knowingly provide accounts to children. If you believe a child has provided data, contact us so we can investigate and remove it.

11. International processing

Some service providers may process information in India or other countries where they operate. Where information crosses borders, we use the contractual, security and legal safeguards applicable to that processing and remain responsible for our instructions to service providers.

12. Changes to this policy

We may update this policy as the service evolves; we’ll revise the “last updated” date below and, for material changes, give notice through the service.

13. Privacy contact & grievances

The business contact able to answer for Astrocorp Techlab Private Limited about personal-data processing is wecare@astroratan.ai. Use that address for access, correction, erasure, consent withdrawal, account closure or a grievance. We will acknowledge and address the request through our grievance process before any further remedy available under applicable law.