Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how subscriptions, cancellations and refunds work for Astro Ratan, a digital Vedic-astrology service operated by Astrocorp Techlab Private Limited (“we”, “us”), Hyderabad, India. By subscribing, you agree to this policy together with our Terms of Service.

2. Free trial

Astro Ratan begins with a free trial — 7 days or 10 questions, whichever comes first. The trial questions themselves are free. A one-time token charge of ₹1 in India or $1 internationally verifies your payment method to begin. You are never charged a Premium subscription fee unless you actively choose a paid plan after the trial.

3. Subscriptions & billing

Astro Ratan offers paid subscription terms for the plans shown at purchase. Website and WhatsApp purchases use Razorpay's secure hosted checkout; purchases made inside the Google Play-distributed Android app use Google Play Billing. We never store your full card, UPI or bank credentials. Access is activated only after the applicable payment provider confirms the purchase.

4. Cancellation

You can cancel anytime. Use the subscription control in your Astro Ratan account; for a subscription purchased through Google Play, you can also cancel from Google Play's subscription settings. Cancelling stops future renewals but keeps paid access until the end of the current term. Uninstalling the app does not itself cancel a subscription. If you need help, message us on WhatsApp or email wecare@astroratan.ai.

5. Refunds on a digital service

Astro Ratan is a digital service delivered instantly, and readings are generated specifically for you. As a rule, fees already paid for an activated subscription period are non-refundable once you have started using the service for that period. The exceptions below always apply.

6. When we do refund

• Duplicate or double charge for the same order — refunded in full.
• You were charged but the paid plan or entitlement was not activated due to a technical error on our side — refunded in full (or activated, as you prefer).
• A failed transaction where money was debited but the order did not complete — handled or reversed through the payment provider. The provider or bank shows the authoritative status and timing.
• A clear billing error on our part — corrected and refunded.

7. How to request a refund

For a website or WhatsApp purchase, email wecare@astroratan.ai (or message us on WhatsApp) with your registered phone number and payment reference within 7 days of the charge. For a Google Play purchase, you may also use Google Play's refund and order-support process. We review requests sent to us fairly and respond within 3 business days. Nothing in this policy limits rights provided by applicable law or Google Play's policies.

8. How approved refunds are paid

Approved refunds are returned to the original payment method through the provider that processed the purchase — Razorpay or Google Play. Provider and bank processing times vary; the applicable provider shows the authoritative refund status.

9. Contact

Questions about billing, cancellation or refunds? wecare@astroratan.ai — Astrocorp Techlab Private Limited, Hyderabad, Telangana, India.